Learner Agreement & Terms

1. Welcome & Enrolment

Your enrolment is complete once you have submitted the course application and made your first payment. Your official course start date is set once your first payment is received and your documents are verified — usually within two working days of payment.

2. Course Duration

Standard qualification durations are:

• NCFE CACHE Level 2 Diploma for the Early Years Practitioner: 12 months from start date
• ICQ Level 3 Certificate in Assessing Vocational Achievement (CAVA): 9 months from start date
• NCFE CACHE Level 3 Diploma for Residential Childcare: 18 months from start date
• NCFE CACHE Level 3 Diploma for Working in the Early Years Sector (Early Years Educator): 12 months from start date
• ICQ Level 5 Diploma in Leadership for Children and Young People's Services: 18 months from start date
• NCFE CACHE Level 5 Diploma in Leadership and Management for Residential Childcare: 18 months from start date

3. Contact Details

Learning with Nicole Ltd (Party A)
28-30 Enterprise Road
Waterlooville
PO8 0BT
United Kingdom

Email: hello@learningwithnicoleltd.co.uk

4. Our Responsibilities (Party A)

We commit to:

• Grade written assignments within 14 days.
• Grade observation visits within 7 days.
• Conduct at least two workplace observation visits, where applicable.
• Provide access to the Laser Learning e-learning platform.
• Update learners and sponsors on progress at least twice per year.
• Offer 30-minute one-to-one support session (bookable online) on weekday evenings or weekends.
• Provide learning plans, progress trackers, and Information, Advice and Guidance (career mapping).
• Respond to emails within 48 hours.

5. Learner Responsibilities (Party B)

As a learner (or sponsoring Manager), you agree to the following responsibilities:

• Submit all written assignments via the Laser Learning E-Platform.
• Access the e-learning platform regularly to maintain steady progress.
• Inform Learning with Nicole Ltd promptly of any absences, workplace changes, or challenges affecting your learning.
• Confirm that all submitted work is your own. Plagiarised or AI-generated work may result in two warnings and further discussion with you and your sponsor.
• Complete your qualification within the agreed timeframe. Standard durations are listed in Section 2 and confirmed at enrolment.
• Attend all scheduled learning activities punctually.
• Engage in independent study as outlined in your individual learning plan.
• Report any safeguarding concerns immediately to your line manager or Learning with Nicole Ltd.
• Be employed in a relevant workplace for Level 2, 3, and 5 qualifications, as practical experience is mandatory.
• Use an electronic device for assignments (handwritten work is not accepted).
• Ensure all outstanding payments are cleared before any certificates are claimed.
• Complete at least 55% of knowledge criteria and required planning before any workplace observation visits.

6. Awarding Body Fees

Awarding body registration fees are not included in course package prices. The fee for your qualification is collected by us as part of your first payment and passed directly to the awarding body (iCQ or NCFE). The exact fee is confirmed at enrolment and shown on your course page.

7. Duration, Extensions & Additional Charges

Standard course durations are set out in Section 2 and confirmed at enrolment. Some learners complete earlier — please discuss this with Nicole to create a personalised learning tracker.

Extension Charges

If you have not completed your qualification by the end of your standard course duration, extension charges apply. These are the same across all courses:

• First additional month — £60
• Each subsequent month — £120 per month

Additional charges apply because tutors are contracted for the expected course duration only.

8. Late Invoice & Payment Policy

If payment is not received by the due date, the following may apply:

• A 10% late payment fee on the overdue amount.
• 1.5% monthly interest on outstanding balances until payment is received in full.
• Failure to apply the late and overdue rules will result in your Laser Learning access and personal tutor being suspended until the policy is applied.

This policy applies to all learners, sponsors, brokers, and partners.

9. Confidentiality & Data Protection

• Learners must not share their Laser Learning login details with others.
• Learning with Nicole Ltd will not share learner data unnecessarily with third parties.
• All learner information is stored securely with appropriate password protection and access controls.

10. Termination

This agreement may be terminated if you fail to complete your qualification within the agreed duration, including any approved extensions. In such cases, access to learning resources and tutor support may be withdrawn.

11. Fast Track Programme Policy

The Fast Track Programme is an intensive learning pathway designed for learners who are able to complete their qualification within a shorter timeframe. The programme normally takes between 2 and 5 months to complete, depending on the learner's progress and assessment outcomes.

11-1. Eligibility

The Fast Track Programme is available to learners who:

• Are currently working in an early years, childcare, or relevant setting.
• Can commit additional time each week to portfolio tasks and respond quickly to assessor feedback.
• Have good evidence opportunities in their current role.

It is particularly suited to learners who have prior relevant coursework or teaching experience and are able to progress at an accelerated pace. Eligibility is confirmed with Nicole at enrolment.

11-2. Fees and Payment Structure

Fast Track course fees follow the same payment structure as standard courses: paid in full upfront or spread across equal monthly instalments over the chosen study period. The awarding body registration fee is collected with the first payment (see Section 6).

11-3. Progress Monitoring

Learner progress will be monitored throughout the programme. Assessment stages and progression milestones will be communicated to learners to ensure transparency throughout.

11-4. Quality Assurance

All learner work will be subject to Internal Quality Assurance (IQA) procedures in accordance with the centre's quality assurance policies.

12. Certification Process

Claiming Windows & Timelines:

• NCFE Learners: Certificates can only be claimed in April or November.
• ICQ Learners: Certificates are normally issued within one month after they are claimed.

To receive your certificate, you must:

• Complete second IQA sampling, where applicable.
• Complete all instalment payments to Learning with Nicole Ltd.
• Achieve 100% progression on the Laser Learning platform.

You will receive both a hard copy certificate and an electronic (e) version.

13. Starting Your Course

You may begin your course once you have:

• Submitted the course application.
• Paid your first monthly instalment (where applicable).

Your Laser Learning login details will be sent to your registered email after payment. You will then be able to access your course materials and book one-to-one tutor support.

14. 14-Day Refund Policy

• You have the right to cancel your course within 14 calendar days from the date of enrolling on a course.
• A full refund of course fees will be issued if cancellation is requested in writing within this 14-day period.
• Awarding body registration fees (iCQ / NCFE) are non-refundable once paid to the awarding body.
• After 14 days, course fees are generally non-refundable.

15. Credit Card Payments

Credit card payments are accepted. A small transaction fee may apply. For current details, please contact the admin team at hello@learningwithnicoleltd.co.uk.

16. Governing Law

This agreement and any dispute arising from it are governed by the laws of England and Wales.